Privacy Policy

Last updated: July 5, 2026

1. Introduction

Digby ("we", "our", or "us") operates the digby.ai platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our multi-model AI chat service.

2. Information We Collect

We collect the following types of information:

  • Account Information: Email address and password when you create an account.
  • Chat Data: Messages you send and responses generated by AI models during your conversations.
  • Memory Data: Personal facts and preferences you share that Digby remembers to personalise your experience.
  • Uploaded Files: Documents, images, and other files you upload for AI analysis.
  • Usage Data: How you interact with the platform, including features used and session information.

3. How We Use Your Information

  • To provide and improve our AI chat service.
  • To personalise your experience using your memory and profile data.
  • To process your queries through multiple AI models (OpenAI, Google, xAI, and others).
  • To maintain and secure your account.
  • To communicate with you about service updates.

4. Third-Party AI Providers

Your queries are processed by third-party AI providers including OpenAI, Google (Gemini), and xAI (Grok). Each provider has their own privacy policies governing how they handle data. We send only the necessary information to generate responses and do not share your account details with these providers.

5. Data Storage and Security

Your data is stored securely on our servers. We use encryption in transit (HTTPS) and implement industry-standard security measures to protect your information. Chat history, memory data, and uploaded files are associated with your account and are not accessible to other users unless you explicitly share them.

6. Your Rights

  • Access: You can view all your data through the Settings page.
  • Deletion: You can delete individual chats, clear your memory, or request full account deletion.
  • Export: You can share and access your chat history at any time.
  • Correction: You can edit your memory facts and profile information.

7. Cookies and Local Storage

We use essential cookies for authentication (refresh tokens) and local storage for your access token and UI preferences. We do not use tracking cookies or third-party analytics.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the platform.

9. Contact

If you have questions about this Privacy Policy, please contact us at hello@digby.ai.

© 2026 Digby. All rights reserved.