FAQ
Frequently asked questions
Short answers to what people ask most. Still curious? Ask Digby.
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Most questions about Digby come down to one of four things: where the data lives, what it runs on, whether you can trust the answer, and what it costs. The answers above are short on purpose — each one links to the page that goes into the detail, with the caveats intact.
If you are evaluating Digby for an organisation rather than yourself, read the compliance page before you read anything else. It states plainly what Digby does not claim, which is the part a procurement questionnaire will find anyway.
What is Digby?
A Canadian-built AI assistant. It answers, writes, researches, analyses files and code, and works across your tools — on open-weight models running on Canadian hardware.
Where is my data stored?
In Canada — Montréal, Canada Central.
Does my data leave Canada?
Stored data and the models that write answers stay in Canada. A web search sends the search query to a search service, a connected app talks to that app, and the site’s analytics tags send usage data to Google and Meta.
Which AI models does Digby use?
Custom-tuned open models, picked per question, with a different model checking important answers.
How much does private Canadian AI cost?
Free to start, billed in Canadian dollars: the entry point is CAD $0 and no account is needed to begin. For larger engagements — more seats, more volume or a dedicated deployment — pricing is set with you rather than listed here, so contact us and a person replies with a written number. Heavier features such as deep research have daily limits.
How does Digby keep answers accurate?
It searches the live web when facts are time-sensitive, cites sources, and has an independent model check contested or high-stakes answers. “Dig deeper” escalates any answer further.
Does Digby train AI on my conversations?
No. Your chats, memory and files are never used to train or fine-tune AI models.
Can I delete my data?
Yes — conversations, memory facts, or your whole account.
Is Digby safe for kids?
Digby Kids is a separate, parent-created experience with strict guardrails, no ads or tracking, and a Socratic tutor.
Does Digby work in French?
Oui. Ask in French and Digby answers in French.
Can my organisation self-host Digby?
Yes, with Docker Compose and any OpenAI-compatible model server.
How is Digby different from ChatGPT?
Your data is stored in Canada for every user, answers come from open-weight models on Canadian hardware, and important answers are checked by a second model.
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No account needed. Models and data stay in Canada.