AI for Canadian clinics and healthcare teams

1. 01

   Policy and procedure Q&A

   the clinic manual, the infection-control policy, the privacy policy, the accreditation standards: uploaded once, asked about endlessly, answered with the passage.

2. 02

   Patient-adjacent admin

   appointment reminders, referral letters, patient-education handouts, staff rosters and job descriptions.

3. 03

   Onboarding a locum

   a new physician or nurse asks the ten questions everyone asks in week one and gets answers from the clinic’s own documents.

4. 04

   Scheduled briefings

   a Monday summary of what changed in the policies a manager watches, or a weekly digest of the inbox.

5. 05

   Bilingual patient materials

   plain-language handouts written in English or French, at the reading level you ask for.

Digby is not a medical device, not a diagnostic tool, and not a clinical decision support system. It does not interpret tests, does not triage patients and does not give treatment recommendations. Nothing it produces is clinical advice.

The line we keep: it works on the paperwork around care — the policies, the letters, the schedules, the training material — and never on the clinical judgement itself.

Ontario’s health privacy law, PHIPA, and the equivalent provincial health statutes set rules for personal health information: who may collect it, where it may be used, who is accountable. Digby stores data in Canada and gives you the controls a privacy officer will ask about — but we do not claim PHIPA certification, because there is no such certificate to hold.

Whether a particular document may go into an AI tool is a decision for the clinic’s privacy officer and custodian, under their own policy. A common and sensible line: policies, procedures and templates go in; identified patient records stay in the clinical system.

1. 01

   Storage

   accounts, conversations, memory and files live in the Canada Central region in Montréal.

2. 02

   Inference

   the models that write answers are served on Canadian-located GPU hardware.

3. 03

   Training

   your content is never used to train or fine-tune AI models.

4. 04

   Memory

   every fact Digby remembers is visible, editable and deletable, and conversations can be deleted individually or wholesale.

5. 05

   Sharing

   nothing is visible to anyone unless a share link is created, and every link can be revoked.

6. 06

   Access

   projects use viewer, editor and admin roles, so people see only the projects they were invited to.

Start with the documents nobody argues about: policies, procedures, the staff handbook, accreditation standards. Let the team ask questions about their own procedures before anything patient-adjacent is involved.

Then add drafting work — letters, handouts, rosters — with a named reviewer. Keep identified patient information in the clinical system unless the clinic’s privacy officer has decided otherwise in writing.